BA Customer Service Advisor

Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey. 

Salary - £28,157.34

6 month fixed term contract.

The role of Customer Services Advisor within Uniform Services will be responsible for providing a high level of Customer Service support to all BA employees visiting Uniform Services locations on a daily basis. Within the role you will be responsible for providing a uniform counter collection service, answering queries and providing delivering excellent customer service. You will be responsible for liaising with internal customers within various departments at the Castle Donington and Long Eaton sites to ensure a smooth running of the uniform delivery service. Uniform Services locations include 3 dedicated locations in the Heathrow area. 

Key Duties and Responsibilities

• Provide excellent Customer Service to all visitors to Uniform Services locations
• Accurately complete all appropriate paperwork to support alterations
• Provide an efficient counter collection service for employees receiving their new uniforms
• Keep up close liaison with your internal customers to ensure the smooth running of customer deliveries
• Receipt and restock daily deliveries of uniform
• Work between Uniform Services locations on a rota basis
• Carry out any ad-hoc duties or tasks to assist with project work or continuous improvement initiatives
• Liaise with Customers and Colleagues to problem solve
  

Knowledge, Skills and Experience Required

• Customer Service focus
• Ability to communicate effectively both verbally and in writing over email
• Self motivated
• Good time management skills
• Ability to multi-task
• Reliability
• Team work
• Applicants who live in the following postcodes: UB or TW

•  
• Desired
• Previous experience in a customer service-related role 

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave
• Free Heathrow on Airport LHR parking
• On Airport beverage discounts
• Discounted staff canteens
• Cycle to work scheme
• 3x death in service life insurance scheme should the worst happen in your employment with us
• Celebrating service, we offer long service awards to celebrate continued employment
• EAP (employee Assistance Program) covering support for mental health and well-being
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’

At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business. 

We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment@mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.