Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey.
Salary - £25065.82
This role is required to support the business in maintaining multiple accounts within the customer services environment on a daily basis. You will be responsible for providing a high level of service to internal and external customers who are predominantly wearers, but also including liaising with internal departments such as Account Management; and other Line Managers. Your key areas of accountability will include maintaining a telephone service level, email service level and a webchat service level in line with current service level targets/agreement. Taking ownership of your accounts to ensure customer queries are resolved as speedily and thoroughly as possible and ensuring all customer orders are processed accurately within the timescales appropriate to the delivery of excellent customer service. Meeting as a minimum the targets as set by the Business.
Key Duties and Responsibilities
Knowledge, Skills and Experience Required
Shift Pattern - you will work between these hours, on a rota basis.
Life Working at Mi Hub - What we can offer you!
Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.
At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business.
We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.
In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.
Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment@mi-hub.co.uk
Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.