Ecommerce Executive

Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey. 

Job Overview - salary £29,000-£31,000

Mi Hub is a leading provider of high-quality workwear, supplying professionals across healthcare, beauty, and other industries. As we continue to grow our online presence, we are looking for an Ecommerce Executive to support the Ecommerce Manager in the day-to-day operations of our two websites, Alexandra.co.uk and Alexdirect.co.uk, ensuring an optimal shopping experience for our customers.

This is a great opportunity for someone looking to further their career in ecommerce within a dynamic and growing company.

Job Purpose

The purpose of this role is to assist the management and optimisation of our ecommerce websites. The role will support the Ecommerce Manager in maintaining website content, improving the online shopping experience, and analysing performance data to drive growth.

Key Duties and Responsibilities

• Assist in the day-to-day management of the company websites, ensuring products, categories, and promotions are correctly displayed and optimised.
• Upload and update product listings, descriptions, and images to maintain an accurate and engaging online catalogue.
• Support with the execution of ecommerce campaigns, promotions, and email marketing initiatives.
• Monitor website performance, user experience, and customer journey using tools like GA4 and Hotjar to identify areas for improvement.
• Assist in analysing sales, traffic, and conversion data to provide actionable insights and recommendations.
• Support in testing website functionality, identifying bugs, and liaising with the development team to resolve issues.
• Assist with reporting on ecommerce performance, compiling data in Excel to track KPIs.
• Collaborate with internal teams including marketing, customer service, and logistics to ensure seamless ecommerce operations.
• Assist with the management and optimisation of paid advertising and SEO initiatives where required.

Knowledge, Skills and Experience Required

• Previous experience in an ecommerce role, preferably within retail or a related industry.
• Understanding of ecommerce platforms (experience with Magento and Shopify is advantageous).
• Analytical mindset with strong reporting skills and high attention to detail.
• Experience with Google Analytics 4 (GA4) to track and interpret website performance data.
• Proficiency in Excel, with the ability to manipulate and analyse data effectively.
• Knowledge of email marketing platforms such as Mailchimp is beneficial.
• Experience using website analytics and heatmapping tools is an advantage.
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• Excellent communication skills and the ability to work collaboratively across teams.
• A proactive and data-driven approach to optimising ecommerce performance
  
  

Benefits

• Competitive salary based on experience
• Opportunity to grow within a leading ecommerce business
• Training and development opportunities to enhance your ecommerce expertise

If you're passionate about ecommerce and looking to develop your career in a fast-paced digital environment, we'd love to hear from you!

Working Pattern

• Monday - 09:00 - 17:30
• Tuesday - 09:00 - 17:30
• Wednesday - 09:00-17:30
• Thursday - 09:00-17:30
• Friday - 09:00 - 15:00

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after full training is completed) – Hybrid working; 3 days in the office. Finish early on a Friday (3pm!), flexi your time and build up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave
• 3x death in service life insurance scheme should the worst happen in your employment with us
• Celebrating service, we offer long service awards to celebrate continued employment
• EAP (employee Assistance Program) covering support for mental health and well-being
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’
  
  

At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business. 

We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment@mi-hub.co.uk