Receptionist & Facilities Co-ordinator

Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey. 

Job Overview - salary £29,000-£31,000

This role is to support the business within the customer experience environment on a daily basis.

Acting as the first point contact anyone has with our business, whether face to face or by telephone, this role will provide a friendly, professional and helpful welcome.

You will be responsible for maintaining a high level of customer service to internal and external customers. Your key areas of accountability will include the smooth running of our reception area, answering and directing of telephone calls accordingly and dealing with any inbound / outbound deliveries, as well as the co-ordination of facilities around the building.

Key Duties and Responsibilities

• Provide excellent service and support to all internal and external customers over the telephone and in person
• Answer incoming calls to the main phone line, directing calls or taking appropriate messages, ensuring these are share in a timely manner.
• Act as host to any visitors to the building including coordinating parking etc.
• Issuing visitor passes and explaining visitor H&S guidelines with regard to moving around the building and evacuation
• Co-ordinate and manage internal and external post / deliveries on a daily basis
• Ensuring the reception area is kept tidy and presentable
• Responsibility for collecting a Tensor attendance report in the event of an evacuation and coordinating with the fire marshals
• Day to day co-ordination of facilities within the building, working with the PA to the CEO, including but not limited to:
  • Ordering and organisation of general cleaning materials, stationary and canteen supplies
  • Support of meeting room management
  • Pool car bookings ansd services
  • UK DHL / EU + ROW EWC bookings (Duty Forms)
  • EV Chargers
  • Weekly Fire Alarm Test
  • Monthly H+S Check Sheets
  • Provide Cover for travel bookings.
    
• Assisting the customer services team during peak periods.
• To be professional at all times, escalating any issue or potential issue to your line manager immediately.

Knowledge, Skills and Experience Required

• A good knowledge of Microsoft applications
• A professional demeanor and good telephone manner
• Have the ability to communicate effectively
• Good time management skills
• Embraces and is adaptable to change
• Be able to think outside the box to help improve daily processes
• Be able to multi-task and meet deadlines
• Work calmly under pressure
• Be able to follow projects through and follow up where necessary
• Have a great attention to detail
• Experienced receptionist
• Previous facilities coordinator experience.

Working Pattern

• Monday - 09:00 - 17:30
• Tuesday - 09:00 - 17:30
• Wednesday - 09:00-17:30
• Thursday - 09:00-17:30
• Friday - 09:00 - 15:00

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after full training is completed) – Finish early on a Friday (3pm!), flexi your time and build up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave
• 3x death in service life insurance scheme should the worst happen in your employment with us
• Celebrating service, we offer long service awards to celebrate continued employment
• EAP (employee Assistance Program) covering support for mental health and well-being
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’
  
  

At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business. 

We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment@mi-hub.co.uk