Senior Credit Controller

Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey. 

Working in close co-operation with customer service and account teams, the Senior Credit Controller ensures that payments are collected timely, and all exceptions are resolved promptly and at source wherever possible.

The Senior Credit Controller owns the debtor’s ledger for their allocated customers and is responsible for ensuring that it is always maintained in an excellent condition, including credit risk management.

Key Responsibilities

• Cash Collection:

  • Resolving any queries and exceptions promptly, ensuring that our invoices are paid within terms.
  • Root cause investigation on queries and exceptions and recommending actions to resolve at source.
  • Providing copy invoices and proofs of delivery to customers as required.
  • Understand any manual billing requirements and ensure these are fulfilled accurately and on a timely manner
  • Proactively and reactively contacting or visiting customers to ensure agreed terms are adhered to.
  • Recommending referring delinquent accounts to debt collection agencies.
  
  

• Ledger Maintenance:

  • Achieve Ledger Score targets as agreed.
  • Proactively monitor the status of the debtor’s ledger ensuring it is up to date and any open transactions are matched as far as possible.
  • Send customer statements monthly and reconciling where appropriate.
  • Issuing credit notes where necessary within allocated approval limits.
  • Matching the open items (credit notes, deductions etc.) on the ledger
  • Allocate payments by exception - if not covered by the cash allocation team.
  
  

• Credit Risk Management:

  • Monitor customer payment behaviour and look out for any sign of change in credit risk.
  • Performing credit checks and recommend credit limits as appropriate.
  • Recommend credit holds as appropriate.
  • Resolving credit holds, escalating when necessary (including collection of credit card payments for small customers).
  • Proactively monitoring credit limits for reasonableness and adequacy and recommending changes.
  
  

• Other duties:

• • Receive and deal with incoming customer calls in matters related to outstanding debt.
  • Mentoring Junior team members where appropriate.
  • Maintain excellent professional relationships with customers, customer service and sales departments.
  • Ownership of the complete end to end process and decision making for the assigned workstream.

Knowledge, Skills and Experience Required

• Essential:

  • Process and target driven.
  • Tenacious and determined to succeed.
  • Ability to work to and deliver on targets set.
  • Ability to communicate effectively with customers and colleagues.
  • Strong and confident computer skills with good experience of working with Excel.
  • Attention to detail.
  • Ability to provide excellent Customer Service.

   

• Desired:

  • CICM
  • Previous experience in a fast-paced role including significant Credit Control or Customer Service responsibility.
  • Experience in a modern ERP system.
  • Experience in dealing with large number of invoicing accounts.
  • Experience in dealing with EDI transmission of invoices

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after full training is completed) – minimum 3 days in the office, finish early on a Friday (3pm!), flexi your time and build up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave
• 3x death in service life insurance scheme should the worst happen in your employment with us
• Celebrating service, we offer long service awards to celebrate continued employment
• EAP (employee Assistance Program) covering support for mental health and well-being
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’
• Career progression accessible with our bronze, silver and gold banding within Customer Service

At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business. 

We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.