Telesales Executive

Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey. 

Job Overview - salary £26,971.88

As a Telesales Executive, you will be focused on the customers operating within our Alexandra brand. You will be expected to contact new and existing customers in a targeted environment to generate leads and new business across a wide range of industries in the core sectors including Care Homes, Dentists, Vets, and Restaurants. The role will also incorporate outbound call support for key strategic projects or promotions.

This role will be predominantly on the telephone, making a high volume of outbound sales calls split across classic cold calls to new business and warmer follow ups to lapsed or existing customers. There could also be interaction via Teams and Outlook. This is a role which is equally reactive as proactive and there would be the opportunity for you to use your initiative and search for new opportunities.

Key Duties and Responsibilities

• Proactive contacting of current and prospective customers to generate sales of our range of products

  • Promotion of our range of products via outbound phone calls
  • Cold calling potential customers and selling the company's products
  • Prioritising and proactively maximising all sales opportunities from outbound calls
  • Following up with past customers and cross selling products
  • Following up on leads generated by other departments
  • Delivering exceptional levels of customer service at all times

   

• Progressing towards activity targets and KPI's

  • Working to monthly sales and revenue targets as set by the Commercial Director.
  • Working to agreed KPI's and objectives

   

• Researching the market and finding companies to target

  • Develop a detailed knowledge of target markets, through self generated research
  • Identification of companies to target through research

   

• Maintain and update administration systems to ensure high levels of accuracy

  • Updating a CRM and inputting information on customers
  • Ensuring all KPI related data is updated in a timely and accurate way

Knowledge, Skills and Experience Required

• Essential

  • Coming from a B2B Sales background, you will be passionate and driven to meet targets and generate leads and ultimately sales.
  • Self-motivated and organised individual.
  • A positive attitude
  • Track record of achieving KPI’s and targets in a target driven environment
  • Outgoing with an ability to build rapport with people of all backgrounds.
  • Excellent communication and listening skills with a polite and friendly telephone manner
  • Tenacious and the ability to use your initiative

   

• Desirable

  • Experience cold calling
  • Clothing or workwear background
  • Customer service experience
  • Work equally well on your own and within a team environment.

Working Pattern

• Monday - 09:00 - 17:30
• Tuesday - 09:00 - 17:30
• Wednesday - 09:00-17:30
• Thursday - 09:00-17:30
• Friday - 09:00 - 15:00

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after full training is completed) – Finish early on a Friday (3pm!), flexi your time and build up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave
• 3x death in service life insurance scheme should the worst happen in your employment with us
• Celebrating service, we offer long service awards to celebrate continued employment
• EAP (employee Assistance Program) covering support for mental health and well-being
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’
  
  

At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business. 

We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment@mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.