Public Sector Account Manager (Northern Region)

Mi Hub's mission is simple: uniform solutions made easy. We have great ambitions: to show the world that uniforms can look great, feel great and do great things for the planet. We're proud of our family of brands, their customers and innovations so far, but we're still growing! We need more amazing people who share our values and ambitions to join the next, most exciting, part of our journey. 

Job Overview - salary £38-42k

Alexandra is the market leading provider of workwear in the UK with a 170-year history and Royal Warrant. The business is focused on further strong growth in both domestic and international markets. By joining Alexandra you will become part of Mi Hub, the UK’s largest provider of corporate clothing solutions, trading alongside Alexandra through our other brands; Dimensions, Yaffy and Affinity.

Job Purpose

Key to Alexandra’s success, this field-based role which is covering the North England Territory is responsible for supporting that success by driving growth in your designated portfolio. Your role is pivotal in ensuring we maintain and strengthen our customer relationships using your excellent comminution and networking skills. Using these relationships to further enhance trust to seek out commercial opportunities to grow our sales and profitability. We expect you to act as a brand ambassador, forming a unique partnership with each customer, new and old, by having a deep understanding of their needs, fulfilled by your delivery of a long-term vision and strategy.

Key Duties and Responsibilities

Understand our customers’ requirements

• Proactively deepen customer and market knowledge to inform the business planning and account priorities.
• Manage and monitor contractual KPI’s with regular communication with customer on performance and adherence to both identify potential needs and stimulate new sales opportunities.

Create, implement and update a strategic plan

• Using knowledge of our customers strategies and objectives to build and execute successful short, medium and longer-term plans that meet both the customers and our business needs
• Identify and implement opportunities for process and service improvements
• Manage and oversee project teams both internally and within the customer to deliver agreed objectives
• Deliver and aim to exceed the business sales and margin targets
• Work alongside the Account Executive Team to optimise call and journey plans to maximise your/their selling activities.

Retain the customer, strengthen relationships at all levels and grow the account sales

• Develop and maintain strong internal and external stakeholder relationships based on trust
• Network and grow the relationship base within the customer
• Seek out and identify sales opportunities to grow both sales and margin
• Structure regular face to face new business and contract review meetings to develop growth and retention within the portfolio.
• Work effectively on leads passed through the business whilst also having a clear plan to also acquire leads through targeted self-generation.

Manage key projects and maintain a critical path

• Take commercial accountability for key non-financial measures including forecasting accuracy, debt, product and pricing accuracy.
• Create and deliver strong commercial proposals using PowerPoint, Excel and Word
• Initiate and drive Bespoke Product lifecycles, securing customer underwrites unless otherwise agreed. Adhere to the Company standards, SOX controls and maintaining the high levels of trust and expertise that reinforce our reputation.

**This role involves spending at least 3 days per week meeting customers in the Northern Territory, and you will be required to attend regular meetings in Castle Donington and Stoke Gifford**

Knowledge, Skills and Experience Required

Essential

• Proven track record of managing accounts and relationships
• Adaptive communication, negotiation and networking skills.
• Strong organisational and presentation skills
• Proficiency in Microsoft Office and CRM software
• Ability to work under pressure at pace to strict targets and deadlines
• Strong business and commercial awareness
  

Desired

• Experience or knowledge of Corporate clothing or clothing industry
• Success in a territory based role
• Experience with public sector frameworks
• Strong customer service and project management skills
• Ability to manage multiple projects and interpret complex data
• Positive approach to problem solving and change management
• People orientated, engaging personality

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after full training is completed) – Finish early on a Friday (3pm!), flexi your time and build up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave
• 3x death in service life insurance scheme should the worst happen in your employment with us
• Celebrating service, we offer long service awards to celebrate continued employment
• EAP (employee Assistance Program) covering support for mental health and well-being
• Employee engagement (survey or Mi Forum) – we care about our colleagues' opinions
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’
  
  

At Mi Hub we believe that the friendships and relationships you create while working together, helps make Mi Hub and our brands who we are. Our people are our business. 

We encourage an open, collaborative, and inclusive working environment. In the ever-changing world of employment, Mi Hub understands that all employees’ have different definitions of a work-life balance. We are passionate about ensuring flexibility is at the heart of our business which is why we have emphasis on our hybrid working policy, flexi-time policy, and a generous holiday package.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with customers all over the globe. We're sure you will have heard of lots of them! We also have a healthy rewards package that we are always adding to and improving, some great fundraising and volunteering opportunities to get stuck into and as many hot beverages as you can shake a stick at. Take a look at our reward page for more details.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment@mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.